FAQs ?>

FAQs

I am not sure which consultation to book?

If you are not sure which consultation suits you or if you have any enquiries at all, please don’t hesitate to get in touch on 01953 456645 or email me at joallen.cmb@me.com, as I am always happy to have a chat through the options and how to choose the best one for you.  If I can’t answer your call straight away, I always try to get back to you within 24 hours.

Where does my consultation take place?

Consultations take place at my home studio at Portwood Farm in Gt Ellingham near Attleborough.  Talks and workshops can be organised at a venue of your choosing (and an additional mileage charge may apply).   For personal shopping, the location will need to be agreed between us based on your needs but it is usually Norwich.

Can I bring someone with me?

Yes. Sometimes it’s useful to have a friend, partner or mum come along with you. But sometimes it’s better to come on your own so that the focus is 100% on you.

How do I pay?

You can pay by cash or cheque on the day of your consultation or by direct bank transfer in advance.

What if I need to cancel?

Everybody has things that come up at the last minute which mean we need to cancel appointments sometimes, and I am therefore always happy to postpone appointments if necessary and book you a later convenient date.  Please be advised, however, that cancellation less than 24 hours in advance will result in 50% of the total consultation fee being charged.  No refund can be made for cancellation of pre-paid places on specialist one-off workhops made less than 48 hours in advance.

I’ve got a gift voucher – what do I do?

Just give me a call on 01953 446645 or email at joallen.cmb@me.com with the details on your voucher and when you would like your consultation. Don’t forget to bring your voucher with you on the day!

When do you have appointments?

Consultations are generally available on weekdays 9 am – 5 pm, and occasional Saturdays throughout the year.   Talks and demonstrations can be organised for evenings by prior arrangement.

Do I need to wear or bring anything in particular to my consultation?

Please just wear whatever is comfortable for your consultation.  For a Colour Consultation you will need to be make-up free, so it is entirely up to you whether you arrive wearing any, but I do re-do your make-up in great colours as part of the appointment!  For a Style Consultation, you will be asked to bring along a couple of outfits that you like and a couple that you don’t, and for a Make-up Lesson it is useful if you bring along your make-up bag. These and any other special instructions will be included in your consultation confirmation letter.

Is there anything else I should know?

You might like to know that I stock the full range of Colour Me Beautiful cosmetics, as well as books and scarves, so these are available for purchase on the day of your consultation should you wish to treat yourself, or they can be posted to you at a later date, or purchased any time online.  I also stock Kettlewell clothing and Miglio designer jewellery, and am happy to advise on which pieces suit you and help with ordering if you wish (discounts apply on orders placed through me).